[Important] Regarding responses to fraudulent orders

Thank you for always using Cosplay Koe-chan Online Store.

Due to the occurrence of orders made by fraudulent use of credit cards (fraudulent orders), we are implementing the following measures for orders suspected of fraudulent use of credit cards.
  • If the management system (fraud detection system) determines that the order is fraudulent, the order will be automatically canceled.
  • We may cancel your order if we are unable to contact you using the email address you entered when placing your order, or if there is something unclear about the details of your order.
  • If there is anything suspicious, we may ask you to confirm your identity (phone confirmation, identification, etc.).
  • If unauthorized use is discovered, all IP addresses and access log data monitored and collected at the time of ordering will be submitted to the police.

If you have canceled an order and the order was made by you and not due to unauthorized use of your credit card, we apologize for the inconvenience, but please re-check that the information you entered is correct and place your order again. Thank you very much.

If you have any questions, please contact us. Please contact us at info@cosplaykoechan.com.

We apologize for any inconvenience this may cause our customers. We appreciate your understanding and cooperation in order to prevent unauthorized use of credit cards.

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